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The Big Book of Customer Service Training Games

1998-09-22 Business & Economics
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Release : 1998-09-22
Genre : Business & Economics
Kind : eBook
Book Rating : 827/5 ( reviews)

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Book Synopsis The Big Book of Customer Service Training Games by : Peggy Carlaw

Download or read book The Big Book of Customer Service Training Games written by Peggy Carlaw. This book was released on 1998-09-22. Available in PDF, EPUB and Kindle. Book excerpt: Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Customer Service Games for Training

2018-10-24 Science
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Release : 2018-10-24
Genre : Science
Kind : eBook
Book Rating : 855/5 ( reviews)

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Book Synopsis Customer Service Games for Training by : Agatha C Hughes

Download or read book Customer Service Games for Training written by Agatha C Hughes. This book was released on 2018-10-24. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

101 More Games for Trainers

1995 Business & Economics
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Release : 1995
Genre : Business & Economics
Kind : eBook
Book Rating : 445/5 ( reviews)

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Book Synopsis 101 More Games for Trainers by : Robert W. Pike

Download or read book 101 More Games for Trainers written by Robert W. Pike. This book was released on 1995. Available in PDF, EPUB and Kindle. Book excerpt: 101 more and better games from Bob Pike. This volume includes 26 openers, 32 energizers, 15 games that improve communication, 25 team building games, and games that address resistance to change, trainer training, diversity, conflict customer service and much more.

50 Activities for Achieving Excellent Customer Service

2003 Customer services
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Release : 2003
Genre : Customer services
Kind : eBook
Book Rating : 373/5 ( reviews)

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Book Synopsis 50 Activities for Achieving Excellent Customer Service by : Darryl S. Doane

Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane. This book was released on 2003. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

101 Games for Trainers

1995 Business & Economics
Download 101 Games for Trainers PDF Online Free

Author :
Release : 1995
Genre : Business & Economics
Kind : eBook
Book Rating : 380/5 ( reviews)

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Book Synopsis 101 Games for Trainers by : Robert W. Pike

Download or read book 101 Games for Trainers written by Robert W. Pike. This book was released on 1995. Available in PDF, EPUB and Kindle. Book excerpt: Annotation 101 of the best games from master trainier Bob Pike and the Creative Training Techniques newsletter. These classroom-tested games, activities, and exercises add spark and energy to your training sessions - and help your participant2s learn without even knowing it. Games and Activities cover topics such as: Openers and icebreakers Communication exercises Team-building activities Review and topic reinforcers ... and more!

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