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Conflict and Hostility in Hotels, Restaurants, and Bars

2024-06-13 Business & Economics
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Release : 2024-06-13
Genre : Business & Economics
Kind : eBook
Book Rating : 623/5 ( reviews)

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Book Synopsis Conflict and Hostility in Hotels, Restaurants, and Bars by : Conrad Lashley

Download or read book Conflict and Hostility in Hotels, Restaurants, and Bars written by Conrad Lashley. This book was released on 2024-06-13. Available in PDF, EPUB and Kindle. Book excerpt: This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants, and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry, human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researchers, and academics interested in critical hospitality studies, sociology, and business, as well as anthropology and culture studies.

Conflict and Hostility in Hotels, Bars and Restaurants

2024-06 BUSINESS & ECONOMICS
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Author :
Release : 2024-06
Genre : BUSINESS & ECONOMICS
Kind : eBook
Book Rating : 030/5 ( reviews)

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Book Synopsis Conflict and Hostility in Hotels, Bars and Restaurants by :

Download or read book Conflict and Hostility in Hotels, Bars and Restaurants written by . This book was released on 2024-06. Available in PDF, EPUB and Kindle. Book excerpt: "This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researcher and academics interested in critical hospitality studies, sociology and business, as well as anthropology and culture studies"--

Conflict and Hostility in Hotels, Bars and Restaurants

2024-06 Conflict management
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Author :
Release : 2024-06
Genre : Conflict management
Kind : eBook
Book Rating : 331/5 ( reviews)

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Book Synopsis Conflict and Hostility in Hotels, Bars and Restaurants by :

Download or read book Conflict and Hostility in Hotels, Bars and Restaurants written by . This book was released on 2024-06. Available in PDF, EPUB and Kindle. Book excerpt: "This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective. The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities. Written by leading international academics, this significant volume will be of interest to students, researcher and academics interested in critical hospitality studies, sociology and business, as well as anthropology and culture studies"--

Events Management

2023-07-31 Business & Economics
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Release : 2023-07-31
Genre : Business & Economics
Kind : eBook
Book Rating : 458/5 ( reviews)

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Book Synopsis Events Management by : Glenn A. J. Bowdin

Download or read book Events Management written by Glenn A. J. Bowdin. This book was released on 2023-07-31. Available in PDF, EPUB and Kindle. Book excerpt: A must-have introductory text of unrivalled coverage and depth focusing on events planning and management, the fourth edition of Events Management provides a complete A to Z of the principles and practices of planning, managing and staging events. The book offers a systematic guide to organising successful events, examining areas such as event design, logistics, marketing, human resource management, financial planning, risk management, impacts, evaluation and reporting. The fourth edition has been fully updated and revised to include content covering technology, including virtual and hybrid events, concepts such as social capital, soft power and events, social inclusion, equality, accessibility and diversity, and the latest industry reports, research and legal frameworks. The book is logically structured and features new case studies, showing real-life applications and highlighting issues with planning events of all types and scales in a range of geographical locations. This book has been dubbed ‘the events management bible’ and fosters an interactive learning experience amongst scholars of events management, tourism and hospitality.

Prejudice and Discrimination in Hotels, Restaurants and Bars

2022-06-15 Business & Economics
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Release : 2022-06-15
Genre : Business & Economics
Kind : eBook
Book Rating : 490/5 ( reviews)

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Book Synopsis Prejudice and Discrimination in Hotels, Restaurants and Bars by : Conrad Lashley

Download or read book Prejudice and Discrimination in Hotels, Restaurants and Bars written by Conrad Lashley. This book was released on 2022-06-15. Available in PDF, EPUB and Kindle. Book excerpt: Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars. Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the ‘right person for the job’ in practice results in some applicants appearing to be ‘more right’ than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits’ appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere. This book will be of great interest to both upper-level students and researchers of hospitality management and human resource management, as well as wider social science communities, such as scholars of sociology, anthropology, industrial relations, human resource studies and personnel management.

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