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Citizens and Service Delivery

2011-12-01 Business & Economics
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Release : 2011-12-01
Genre : Business & Economics
Kind : eBook
Book Rating : 300/5 ( reviews)

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Book Synopsis Citizens and Service Delivery by : Dena Ringold

Download or read book Citizens and Service Delivery written by Dena Ringold. This book was released on 2011-12-01. Available in PDF, EPUB and Kindle. Book excerpt: The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.

Citizen Participation in the Age of Contracting

2017-11-28 Political Science
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Release : 2017-11-28
Genre : Political Science
Kind : eBook
Book Rating : 267/5 ( reviews)

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Book Synopsis Citizen Participation in the Age of Contracting by : Anna A. Amirkhanyan

Download or read book Citizen Participation in the Age of Contracting written by Anna A. Amirkhanyan. This book was released on 2017-11-28. Available in PDF, EPUB and Kindle. Book excerpt: Citizen Participation in the Age of Contracting is based on a simple premise: in democracies, power originates with citizens. While citizen participation in government remains a central tenet of democracy, public service delivery structures are considerably more complex today than they were fifty years ago. Today, governments contract with private organizations to deliver a wide array of services. Yet, we know very little about how citizens influence government decisions and policies in the "hollow state." Based on nearly 100 interviews with public and private managers, our findings about the state of citizen participation in contract governance are somewhat disheartening. Public and private organizations engaged citizens in a number of ways. However, most of their efforts failed to shift the power structure in communities and did not give citizens a chance to fundamentally shape local priorities and programs. Instead, elected officials and professional staff largely maintained control over significant policy and administrative decisions. Widespread, but narrow in their forms and impact, the participation practices we uncovered did not live up to the ideals of democracy and self-governance. Citizen Participation in the Age of Contracting is suitable for those who study public administration, as well as in other closely related fields such as nonprofit management and organizational behavior.

Putting Citizens First

2013 Electronic books
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Release : 2013
Genre : Electronic books
Kind : eBook
Book Rating : 331/5 ( reviews)

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Book Synopsis Putting Citizens First by : Anzsog

Download or read book Putting Citizens First written by Anzsog. This book was released on 2013. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens' interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve? The book is divided into five parts: - setting the scene: The evolving landscape for citizen engagement - drivers for change: Innovations in citizen-centric governance - case studies in land management and Indigenous empowerment - case studies in fostering community engagement and connectedness - case studies engaging with information technology and new media. While some chapters question how far governments can go in engaging with citizens, many point to successful examples of actual engagement that enhanced policy experiences and improved service delivery. The various authors make clear that citizen engagement is not restricted to the domain of service delivery, but if taken seriously affects the ways governments conduct their activities across all agencies. The implications are enormous, but the benefits to public policy may be enormous too.

Public Services Delivery

2005 Business & Economics
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Release : 2005
Genre : Business & Economics
Kind : eBook
Book Rating : 405/5 ( reviews)

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Book Synopsis Public Services Delivery by : World Bank

Download or read book Public Services Delivery written by World Bank. This book was released on 2005. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.

Improving Public Service Delivery

1998 Administrative agencies
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Release : 1998
Genre : Administrative agencies
Kind : eBook
Book Rating : 008/5 ( reviews)

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Book Synopsis Improving Public Service Delivery by : Peter C. Humphreys

Download or read book Improving Public Service Delivery written by Peter C. Humphreys. This book was released on 1998. Available in PDF, EPUB and Kindle. Book excerpt:

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