Author : Sople, Vinod V.
Release : 2016-06-07
Genre : Business & Economics
Kind : eBook
Book Rating : 36X/5 ( reviews)
Book Synopsis BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES by : Sople, Vinod V.
Download or read book BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES written by Sople, Vinod V. . This book was released on 2016-06-07. Available in PDF, EPUB and Kindle. Book excerpt: The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.