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Be Our Guest

2003-06 Business & Economics
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Release : 2003-06
Genre : Business & Economics
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Be Our Guest by : Disney Institute

Download or read book Be Our Guest written by Disney Institute. This book was released on 2003-06. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

Be Our Guest: Revised and Updated Edition

2011-12-16 Juvenile Nonfiction
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Release : 2011-12-16
Genre : Juvenile Nonfiction
Kind : eBook
Book Rating : 141/5 ( reviews)

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Book Synopsis Be Our Guest: Revised and Updated Edition by : The Disney Institute

Download or read book Be Our Guest: Revised and Updated Edition written by The Disney Institute. This book was released on 2011-12-16. Available in PDF, EPUB and Kindle. Book excerpt: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

If Disney Ran Your Hospital

2004 Consumer satisfaction
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Release : 2004
Genre : Consumer satisfaction
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis If Disney Ran Your Hospital by : Fred Lee

Download or read book If Disney Ran Your Hospital written by Fred Lee. This book was released on 2004. Available in PDF, EPUB and Kindle. Book excerpt: Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

Be Our Guest!

2018-05-01 Juvenile Fiction
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Release : 2018-05-01
Genre : Juvenile Fiction
Kind : eBook
Book Rating : 807/5 ( reviews)

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Book Synopsis Be Our Guest! by : Gray Malin

Download or read book Be Our Guest! written by Gray Malin. This book was released on 2018-05-01. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to the Parker Palm Springs, where you’ll experience a delightful time away, filled with everything you’d expect from a sunny, California vacation. There’s tennis courts and a lemonade stand, a gorgeous pool, and a lawn for croquet. But, the other guests and staff are more than a little unexpected . . . From the New York Times bestselling photographer of Beaches, Gray Malin, comes Be Our Guest!, Malin’s first children’s picture book, compiled from his acclaimed series of photographs Gray Malin at the Parker Palm Springs. If Eloise had lived in an animal-only hotel, it would have had the style and whimsy of the Parker. Just reading Be Our Guest! will whisk children away on a temporary holiday, which is nothing less than extraordinary.

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO

2013-03-29 Business & Economics
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Release : 2013-03-29
Genre : Business & Economics
Kind : eBook
Book Rating : 086/5 ( reviews)

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Book Synopsis Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO by : Doug Lipp

Download or read book Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO written by Doug Lipp. This book was released on 2013-03-29. Available in PDF, EPUB and Kindle. Book excerpt: Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.

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