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An Evaluation of the Patient Satisfaction Process at Health One

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Author :
Release : 1992
Genre : Patient satisfaction
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis An Evaluation of the Patient Satisfaction Process at Health One by : Kenneth Bence

Download or read book An Evaluation of the Patient Satisfaction Process at Health One written by Kenneth Bence. This book was released on 1992. Available in PDF, EPUB and Kindle. Book excerpt:

Measuring and Improving Patient Satisfaction

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Author :
Release : 2000
Genre : Organizational change
Kind : eBook
Book Rating : 745/5 ( reviews)

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Book Synopsis Measuring and Improving Patient Satisfaction by : Patrick J. Shelton

Download or read book Measuring and Improving Patient Satisfaction written by Patrick J. Shelton. This book was released on 2000. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.

The Development and Evaluation of a Patient Satisfaction Model for Health Service Organizations

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Author :
Release : 2004
Genre : Health facilities
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis The Development and Evaluation of a Patient Satisfaction Model for Health Service Organizations by : Angela M. Wicks

Download or read book The Development and Evaluation of a Patient Satisfaction Model for Health Service Organizations written by Angela M. Wicks. This book was released on 2004. Available in PDF, EPUB and Kindle. Book excerpt:

Patient-Reported Outcomes in Performance Measurement

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Author :
Release : 2015-09-17
Genre : Medical
Kind : eBook
Book Rating : 14X/5 ( reviews)

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Book Synopsis Patient-Reported Outcomes in Performance Measurement by : David Cella

Download or read book Patient-Reported Outcomes in Performance Measurement written by David Cella. This book was released on 2015-09-17. Available in PDF, EPUB and Kindle. Book excerpt: Patient-reported outcomes (PROs) are measures of how patients feel or what they are able to do in the context of their health status; PROs are reports, usually on questionnaires, about a patient's health conditions, health behaviors, or experiences with health care that individuals report directly, without modification of responses by clinicians or others; thus, they directly reflect the voice of the patient. PROs cover domains such as physical health, mental and emotional health, functioning, symptoms and symptom burden, and health behaviors. They are relevant for many activities: helping patients and their clinicians make informed decisions about health care, monitoring the progress of care, setting policies for coverage and reimbursement of health services, improving the quality of health care services, and tracking or reporting on the performance of health care delivery organizations. We address the major methodological issues related to choosing, administering, and using PROs for these purposes, particularly in clinical practice settings. We include a framework for best practices in selecting PROs, focusing on choosing appropriate methods and modes for administering PRO measures to accommodate patients with diverse linguistic, cultural, educational, and functional skills, understanding measures developed through both classic and modern test theory, and addressing complex issues relating to scoring and analyzing PRO data.

Healthcare Administration for Patient Safety and Engagement

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Author :
Release : 2018-02-09
Genre : Medical
Kind : eBook
Book Rating : 476/5 ( reviews)

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Book Synopsis Healthcare Administration for Patient Safety and Engagement by : Rosiek-Kryszewska, Aleksandra

Download or read book Healthcare Administration for Patient Safety and Engagement written by Rosiek-Kryszewska, Aleksandra. This book was released on 2018-02-09. Available in PDF, EPUB and Kindle. Book excerpt: Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.

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