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A Complaint is a Gift

1996 Business & Economics
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Release : 1996
Genre : Business & Economics
Kind : eBook
Book Rating : 814/5 ( reviews)

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Book Synopsis A Complaint is a Gift by : Janelle Barlow

Download or read book A Complaint is a Gift written by Janelle Barlow. This book was released on 1996. Available in PDF, EPUB and Kindle. Book excerpt: Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.

A Complaint Is a Gift

2008-08-18 Business & Economics
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Release : 2008-08-18
Genre : Business & Economics
Kind : eBook
Book Rating : 437/5 ( reviews)

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Book Synopsis A Complaint Is a Gift by : Janelle Barlow

Download or read book A Complaint Is a Gift written by Janelle Barlow. This book was released on 2008-08-18. Available in PDF, EPUB and Kindle. Book excerpt: A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.

A Complaint Free World

2013-02-05 Body, Mind & Spirit
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Release : 2013-02-05
Genre : Body, Mind & Spirit
Kind : eBook
Book Rating : 463/5 ( reviews)

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Book Synopsis A Complaint Free World by : Will Bowen

Download or read book A Complaint Free World written by Will Bowen. This book was released on 2013-02-05. Available in PDF, EPUB and Kindle. Book excerpt: Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul

Wilber Winkle Has a Complaint!

1997-06-25 Humor
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Release : 1997-06-25
Genre : Humor
Kind : eBook
Book Rating : 991/5 ( reviews)

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Book Synopsis Wilber Winkle Has a Complaint! by : John Homans

Download or read book Wilber Winkle Has a Complaint! written by John Homans. This book was released on 1997-06-25. Available in PDF, EPUB and Kindle. Book excerpt: Is Wilber Winkle a consumer advocate extraordinaire or just a nut with too much time on his hands? Whatever the verdict, this hilarious collection of complaint letters to American corporations and their responses are a laugh-aloud page-turner. Readers everywhere will recognize the beefs that Wilber strives to get to the bottom of: Denny's waitresses disturbing the delicate balance of cream and sugar in their coffee, the disappearance of the almond from the 5th Avenue candy bar, and insulting automotive technicians at Jiffy Lube. After studying Wilber's letter-writing campaigns, readers will learn how to complain the Wilber Winkle Way and translate customer service-ese. An unflinchingly funny look into the world of customer service and one consumer who will not stand for life's little inconveniences.

The Complaints

2011-03-07 Fiction
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Release : 2011-03-07
Genre : Fiction
Kind : eBook
Book Rating : 188/5 ( reviews)

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Book Synopsis The Complaints by : Ian Rankin

Download or read book The Complaints written by Ian Rankin. This book was released on 2011-03-07. Available in PDF, EPUB and Kindle. Book excerpt: Nobody likes The Complaints -- they're the cops who investigate other cops. It's a department known within the force as The Dark Side, and it's where Malcolm Fox works. He's a serious man with a father in a nursing home and a sister who persists in an abusive relationship, frustrating problems about which he cannot seem to do anything. Then the reluctant Fox is given a new case. There's a cop named Jamie Breck, and he's dirty. The problem is, no one can prove it. As Fox takes on the job, he learns that there's more to Breck than anyone thinks -- dangerous knowledge, especially when a vicious murder takes place far too close to home. In The Complaints, Rankin proves again why he is one of the world's most beloved and bestselling crime writers, mixing unstoppable pacing with the deeper question of who decides right from wrong.

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