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10 Steps to Successful Customer Service

2010-02-01 Business & Economics
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Release : 2010-02-01
Genre : Business & Economics
Kind : eBook
Book Rating : 670/5 ( reviews)

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Book Synopsis 10 Steps to Successful Customer Service by : Maxine Kamin

Download or read book 10 Steps to Successful Customer Service written by Maxine Kamin. This book was released on 2010-02-01. Available in PDF, EPUB and Kindle. Book excerpt: Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction—Be Positive Step 6: Aggressively Solve Problems—the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer

10 Steps to Successful Business Writing

2008 Business communication
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Release : 2008
Genre : Business communication
Kind : eBook
Book Rating : 811/5 ( reviews)

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Book Synopsis 10 Steps to Successful Business Writing by : Jack E. Appleman

Download or read book 10 Steps to Successful Business Writing written by Jack E. Appleman. This book was released on 2008. Available in PDF, EPUB and Kindle. Book excerpt: Business management.

Talent Management

2010-01-01 Business & Economics
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Release : 2010-01-01
Genre : Business & Economics
Kind : eBook
Book Rating : 469/5 ( reviews)

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Book Synopsis Talent Management by : Larry Israelite

Download or read book Talent Management written by Larry Israelite. This book was released on 2010-01-01. Available in PDF, EPUB and Kindle. Book excerpt: Getting the most from the people in your organization is more important than ever. Talent Management delivers contributions from 10 authors, including in-depth case studies about six major organizations: Cisco McDonald's Avon Children's Healthcare of Atlanta Ciena Liberty Mutual The authors of each chapter tell their own stories, discussing the widely varied approaches that worked in their companies and how they think about talent management. They provide insight into management's role, the impact on processes and practices, and links to business results. Additional chapters cover the impact of company strategy and current research on talent management and provide a sound background in the history and future of the field. The concept of talent management is in a state of flux and uncertainty, evolving as time and technology change the nature of work itself and creating a need for change in the conventional wisdom associated with talent management. With this book as your road map, you can cultivate an integrated approach to managing all aspects of an organization that have to do with people. Talent management is now a business imperative, necessary to create a highly responsive, high-performance, sustainable organization that meets its business targets. Put the experiences and insights of others to work for you, and find the unique path that will help individuals and your organization reach their goals. Contributors: Josh Bersin, Jim Caprara, Marc Effron, Robert Kovach, Neal Kulick, Adam Miller, Larry Mohl, Annmarie Neal, and Nigel Paine.

10 Steps to Successful Business Writing, 2nd Edition

2017-11-14 Business & Economics
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Release : 2017-11-14
Genre : Business & Economics
Kind : eBook
Book Rating : 319/5 ( reviews)

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Book Synopsis 10 Steps to Successful Business Writing, 2nd Edition by : Jack E. Appleman

Download or read book 10 Steps to Successful Business Writing, 2nd Edition written by Jack E. Appleman. This book was released on 2017-11-14. Available in PDF, EPUB and Kindle. Book excerpt: In Today’s Business World, You Are What You Write Good writing can launch a career. It has the power to break through clutter and capture readers’ imaginations. And good writing is not just a skill that marketers must master. Most workplace communication takes written form, and with the rising number of communication channels—social media, instant messaging, blogs—we’re writing more and faster than ever. With new chapters on electronic communication, 10 Steps to Successful Business Writing is your guide to capturing readers’ attention and imagination. Writing instructor and coach, Jack Appleman uses examples and exercises to help you write with clarity and confidence. This updated edition covers the essentials of how to organize your text to hold your readers’ attention; edit yourself for grammar, tone, and excess words; and master the documents for any workplace situation. It doesn’t matter if you’re drafting a business plan, an email, or a Facebook post. Forget the shorthand, drop the exclamation points, and ditch the emojis. Learn to create concise, persuasive, and powerful text with 10 Steps to Successful Business Writing.

10 Steps to Successful Teams

2009-12-01 Business & Economics
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Release : 2009-12-01
Genre : Business & Economics
Kind : eBook
Book Rating : 638/5 ( reviews)

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Book Synopsis 10 Steps to Successful Teams by : Renie McClay

Download or read book 10 Steps to Successful Teams written by Renie McClay. This book was released on 2009-12-01. Available in PDF, EPUB and Kindle. Book excerpt: Most projects or initiatives in today's organizations begin with the formation of a team, yet the majority of resources available for this core business activity are long on description and short on advice. 10 Steps to Successful Teams provides this missing, practical, easy-to-implement advice. Using a holistic, process-oriented approach, the book carefully guides readers through the process of building strong new teams or improving even the best existing teams. The book includes extensive assessments and tools created just for this book to help team leaders manage conflict and improve communication. You will find individual team member and leader self-assessments to help focus the team on getting results and to identify areas for improvement. One key feature of the book is Tips from Teams Members, which is designed to give advice on what works in team environments and how to avoid common pitfalls. A similar recurring element throughout the book offers advice from the field to team leaders. 10 Steps to Successful Teams is a holistic, practical, process-oriented approach to leading and managing teams focused on achieving organizational results. Preview 10 Steps to Successful Teams at Google Book Search!

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