Author : Matthew Linderman
Release : 2004
Genre : Customer relations
Kind : eBook
Book Rating : /5 ( reviews)
Book Synopsis Defensive Design for the Web by : Matthew Linderman
Download or read book Defensive Design for the Web written by Matthew Linderman. This book was released on 2004. Available in PDF, EPUB and Kindle. Book excerpt: Written by the experts at 37signals, this book shows hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to get defensive. Readers will learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. They'll also explore how to evaluate their own site's defensive design and improve it over the long term.