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Managing Industrial Services

2021-06-23 Business & Economics
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Release : 2021-06-23
Genre : Business & Economics
Kind : eBook
Book Rating : 289/5 ( reviews)

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Book Synopsis Managing Industrial Services by : Thomas Friedli

Download or read book Managing Industrial Services written by Thomas Friedli. This book was released on 2021-06-23. Available in PDF, EPUB and Kindle. Book excerpt: The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

Modern Industrial Services

2022 Business
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Release : 2022
Genre : Business
Kind : eBook
Book Rating : 115/5 ( reviews)

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Book Synopsis Modern Industrial Services by : Shaun West

Download or read book Modern Industrial Services written by Shaun West. This book was released on 2022. Available in PDF, EPUB and Kindle. Book excerpt: This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

An Introduction to Industrial Service Design

2016-11-10 Business & Economics
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Release : 2016-11-10
Genre : Business & Economics
Kind : eBook
Book Rating : 743/5 ( reviews)

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Book Synopsis An Introduction to Industrial Service Design by : Satu Miettinen

Download or read book An Introduction to Industrial Service Design written by Satu Miettinen. This book was released on 2016-11-10. Available in PDF, EPUB and Kindle. Book excerpt: Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international, professional practice, An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading companies such as ABB, Autodesk, Kone and Volkswagen enable readers to connect academic research with practical company applications, helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company, and highlights not only the value of customer experience, but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations. This book will be of benefit to engineers, designers, businesses and communication experts working in industry, as well as to students who are interested in service development.

Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015

2015-02-25
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Release : 2015-02-25
Genre :
Kind : eBook
Book Rating : 441/5 ( reviews)

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Book Synopsis Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015 by : Goerlitz, Roland

Download or read book Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015 written by Goerlitz, Roland. This book was released on 2015-02-25. Available in PDF, EPUB and Kindle. Book excerpt:

An Introduction to Industrial Service Design

2016-11-10 Business & Economics
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Author :
Release : 2016-11-10
Genre : Business & Economics
Kind : eBook
Book Rating : 751/5 ( reviews)

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Book Synopsis An Introduction to Industrial Service Design by : Satu Miettinen

Download or read book An Introduction to Industrial Service Design written by Satu Miettinen. This book was released on 2016-11-10. Available in PDF, EPUB and Kindle. Book excerpt: Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international, professional practice, An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading companies such as ABB, Autodesk, Kone and Volkswagen enable readers to connect academic research with practical company applications, helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company, and highlights not only the value of customer experience, but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations. This book will be of benefit to engineers, designers, businesses and communication experts working in industry, as well as to students who are interested in service development.

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