The Heart of Hospitality

2016-10-11 Business & Economics

Author : Micah Solomon
Release : 2016-10-11
Genre : Business & Economics
Kind : eBook
Book Rating : 79X/5 ( reviews)

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Book Synopsis The Heart of Hospitality by : Micah Solomon

Download or read book The Heart of Hospitality written by Micah Solomon. This book was released on 2016-10-11. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Unreasonable Hospitality

2022-10-25 Business & Economics

Author : Will Guidara
Release : 2022-10-25
Genre : Business & Economics
Kind : eBook
Book Rating : 581/5 ( reviews)

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Book Synopsis Unreasonable Hospitality by : Will Guidara

Download or read book Unreasonable Hospitality written by Will Guidara. This book was released on 2022-10-25. Available in PDF, EPUB and Kindle. Book excerpt: The must-read New York Times bestseller that's redefining hospitality and inspiring readers in every industry. - Featured in FX's The Bear and Showtime's Billions - JP Morgan NextList Pick Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

The Cornell School of Hotel Administration on Hospitality

2011-03-31 Business & Economics

Author : Michael C. Sturman
Release : 2011-03-31
Genre : Business & Economics
Kind : eBook
Book Rating : 262/5 ( reviews)

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Book Synopsis The Cornell School of Hotel Administration on Hospitality by : Michael C. Sturman

Download or read book The Cornell School of Hotel Administration on Hospitality written by Michael C. Sturman. This book was released on 2011-03-31. Available in PDF, EPUB and Kindle. Book excerpt: This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations

The Art of Hospitality Companion Book Revised Edition

2024-08-06 Religion

Author : Debi Nixon
Release : 2024-08-06
Genre : Religion
Kind : eBook
Book Rating : 229/5 ( reviews)

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Book Synopsis The Art of Hospitality Companion Book Revised Edition by : Debi Nixon

Download or read book The Art of Hospitality Companion Book Revised Edition written by Debi Nixon. This book was released on 2024-08-06. Available in PDF, EPUB and Kindle. Book excerpt: Create a culture of radical hospitality that surprises and delights guests beyond their expectations. The Art of Hospitality guides you and your church to creating a ministry of radical hospitality. While the main book is intended for pastors and church leaders, this Companion Book is designed for the whole congregation, to equip and inspire everyone to embrace a ministry of welcome. Engaging worship and intentional follow-up processes are important, but what compels guests to return to our churches is the warmth of our welcome and hospitality that goes beyond their expectations. In The Art of Hospitality, Yvonne Gentile and Debi Nixon guide you and your church creating radical hospitality that infiltrates the heart and culture of the entire congregation. Choose The Art of Hospitality main book for pastors and other leaders in the church. Choose the Companion Book for everyone else in the congregation.

Northern Hospitality

2011 Cooking

Author : Keith W. F. Stavely
Release : 2011
Genre : Cooking
Kind : eBook
Book Rating : 617/5 ( reviews)

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Book Synopsis Northern Hospitality by : Keith W. F. Stavely

Download or read book Northern Hospitality written by Keith W. F. Stavely. This book was released on 2011. Available in PDF, EPUB and Kindle. Book excerpt: A lively introduction to New England cooks, cookbooks, and recipes

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