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Elevating Customer Service in Higher Education

2018-06-04 Electronic books
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Release : 2018-06-04
Genre : Electronic books
Kind : eBook
Book Rating : 034/5 ( reviews)

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Book Synopsis Elevating Customer Service in Higher Education by : Heath Boice-Pardee

Download or read book Elevating Customer Service in Higher Education written by Heath Boice-Pardee. This book was released on 2018-06-04. Available in PDF, EPUB and Kindle. Book excerpt: Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through: Core service competencies Strategies for supporting frontline staff in enhancing customer service Examples of customer service scripts for dialogue, phone, voicemail, and email Detailed guidelines for creating physical environments on campus that facilitate better service Worksheets and tools for auditing policies and practices that impact customer service Tips for cultivating faculty and staff buy-in Examples of exemplary customer service initiatives at other colleges and universities REVIEWS "Elevating Customer Service should be read by every administrator who cares about retention and service excellence." - Neal Raisman, N. Raisman & Associates "In today's competitive market in higher education, a partnership between academics and customer service is key to attracting and retaining students. This handbook shows practitioners how to enhance service excellence while maintaining academic integrity." - Bill Destler, President Emeritus, Rochester Institute of Technology "How refreshing and encouraging it is to read a book about customer service on today's college campuses. The reality is higher education today is rapidly changing and models of leading a university are significantly altered in todays environment. Customer service can no longer be viewed as a negative concept on our campuses. Rather, such service is mandated today in whatever form one wishes to call it. Students, parents, employers, and college employees are demanding it. Implementing such measures that change a campus's culture may mean the difference between those colleges that survive and those that do not. The foundations of quality service discussed in this book should be mandatory reading for all college administrators." - David DeCenzo, President, Coastal Carolina University "This insightful book provides a step-by-step guide to assess, evaluate, and implement strategies to improve the effectiveness of any department or division within the academy. The authors provide valuable information and a workable template to enhance the student experience on campus and ultimately improve retention, and recruitment efforts in an era in which colleges and universities are fiercely competing to attract and retain students." - Jim Pillar, Associate Vice President of Housing, Monmouth University "This really made me think about our office environment and how we can work toward improving not only the student experience but the front-line staff experience as well. It truly is a practical guide with relevant activities and things to consider." - Kerri Wilson, Director of Off-Campus Living and Community Partnerships, Rutgers University-New Brunswick

Elevating the Position of Director of the Indian Health Service Within the Department of Health and Human Services to Assistant Secretary for Indian Health, and for Other Purposes

2003 Indians of North America
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Release : 2003
Genre : Indians of North America
Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Elevating the Position of Director of the Indian Health Service Within the Department of Health and Human Services to Assistant Secretary for Indian Health, and for Other Purposes by : United States. Congress. Senate. Committee on Indian Affairs (1993- )

Download or read book Elevating the Position of Director of the Indian Health Service Within the Department of Health and Human Services to Assistant Secretary for Indian Health, and for Other Purposes written by United States. Congress. Senate. Committee on Indian Affairs (1993- ). This book was released on 2003. Available in PDF, EPUB and Kindle. Book excerpt:

Elevating the Human Experience

2021-10-26 Business & Economics
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Release : 2021-10-26
Genre : Business & Economics
Kind : eBook
Book Rating : 340/5 ( reviews)

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Book Synopsis Elevating the Human Experience by : Amelia Dunlop

Download or read book Elevating the Human Experience written by Amelia Dunlop. This book was released on 2021-10-26. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal bestseller Have you ever struggled to feel worthy at work? Do you know or lead people who do? When Amelia Dunlop first heard the phrase "elevating the human experience" in a leadership team meeting with her boss, she thought, "He is crazy if he thinks we will ever say those words out loud to each other much less to a potential client." We've been conditioned to separate our personal and professional selves, but work is fundamental to our human experience. Love and worth have a place in work because our humanity and authentic identities make our work better. The acknowledgement of our intrinsic worth as human beings and the nurturing of our own or another's growth through love ultimately contribute to higher performance and organizational growth. Now as the Chief Experience Officer at Deloitte Digital, a leading Experience Consultancy, Amelia Dunlop knows we must embrace elevating the human experience for the advancement and success of ourselves and our organizations. This book integrates the findings of a quantitative study to better understand feelings of love and worth in the workplace and introduces three paths that allow individuals to create the professional experience they desire for themselves, their teams, and their clients. The first path explores the path of the self, an inward path where we learn to love ourselves when we show up for work, and examines the obstacles that hinder us. The second path centers around learning to love and recognize the worth of another in our lives, adding to the worth we feel and providing a source of meaning to our lives. The third path considers the community of work and learning to love and recognize the worth of those we meet every day at work, especially for those who may be systematically marginalized, unseen, or unrepresented. Drawing on her own personal journey to find love and worth at work in her twenty-year career as a management consultant, Amelia also weaves together insights from philosophers, theologians, and sociologists with the stories of people from diverse backgrounds gathered during her research. Elevating the Human Experience: Three Paths to Love and Worth at Work is for anyone who has felt the struggle to feel worthy at work, as well as for those who have no idea what it may feel like to struggle every day just to feel loved and worthy, but love people and lead people who do. It’s a practical approach to elevating the human experience that will lead to important conversations about values and purpose, and ultimately, meaningful change.

Elevate the Debate

2020-02-11 Business & Economics
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Release : 2020-02-11
Genre : Business & Economics
Kind : eBook
Book Rating : 015/5 ( reviews)

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Book Synopsis Elevate the Debate by : Jonathan A. Schwabish

Download or read book Elevate the Debate written by Jonathan A. Schwabish. This book was released on 2020-02-11. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to make data-driven research accessible to decision makers, policymakers, and the general public Many researchers, scholars, and analysts fail to develop communication strategies that work in today’s crowded landscape of content, research, and data. To be successful, modern researchersneed to share their insights with the wider audience that lies beyond academia. Elevate the Debate helps researchers of all types more effectively communicate their work in any number of areas, from traditional news outlets to the new media platforms of the digital age. After reading this book, you will be inspired and equipped to use traditional and digital media environments to your advantage. This real-world guide helps you present your data-driven research with greater clarity, coherence, and impact. An array of practical strategies and proven techniques enables you to make your research accessible to diverse audiences, form engaging narratives, and design and implement meaningful outreach plans. Each chapter examines a specific communications strategy, such as data visualization, presentation skills, social media, blog writing, and reporter interactions. Written by expert members of the Urban Institute’s Communication department, and edited by Jonathan Schwabish, a Senior Fellow at Urban, Elevate the Debate guides you on how to use the media environment to your advantage and make a difference through policy insights and policy solutions. This valuable book teaches you how to: Develop and apply data-driven and story-focused communication Use the “Pyramid Philosophy” of rooting accessible, engaging communications products in sophisticated research. Solve problems with your research by defining goals and recommending conclusions-based actions Identify the researchers, organizations, funders, influencers, and policymakers who are most important to your goals and precisely target their information needs Employ communication styles and strategies to get your work in the hands of people who can use it and act upon it. Elevate the Debate: A Multi-layered Approach to Communicating Your Research is a must-have resource for academic researches, policy researchers, and all analysts of data-driven research.

Elevating Construction Superintendents

2020-11-28
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Release : 2020-11-28
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Kind : eBook
Book Rating : /5 ( reviews)

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Book Synopsis Elevating Construction Superintendents by : Jason Schroeder

Download or read book Elevating Construction Superintendents written by Jason Schroeder. This book was released on 2020-11-28. Available in PDF, EPUB and Kindle. Book excerpt: To be a great superintendent, you need training. Without this, you may become defensive, learn to accept waste and low standards, or even espouse false concepts that will lead to certain failure. However, with proper fundamental training, learning from the best builders throughout history, and effectively using the modern concepts of lean, we can guide superintendents to have the best trained role in construction. Right now in our industry, project managers and project engineers are better trained, better paid, and are becoming leaders of the entire team. The positions of superintendents and project managers should be equal, but to be equal, we need to step up and take our place as the driving force of the project. This book will help you to do that and bring respect back to field positions everywhere. Before writing Elevating Construction Superintendents - The Art of the Builder, I had never found a book available for the art and form of being a superintendent. Yes, there are books about lean; yes, there are books about construction management; and yes, there are books about the skills of a superintendent, but there are none that cover the art of the builder in construction and the back-to-basics fundamental attributes of a true leader in the field. This is the first revision of the book we need and want for our wonderful builders in the field of construction. This book is filled with principles and actionable steps for assistant superintendents. I invite you to learn these, take massive action, and implement each step one-by-one. Please keep driving until everything on your project brings you joy. That is the measure of success. Expect more - Step up - Let's go

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