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Author :
Release : 2013
Genre :
Kind : eBook
Book Rating : /5 ( reviews)
Book Synopsis MEASURING and Valuing Convenience and Service Quality by :
Download or read book MEASURING and Valuing Convenience and Service Quality written by . This book was released on 2013. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Release : 2013
Genre :
Kind : eBook
Book Rating : /5 ( reviews)
Book Synopsis Measuring and Valuing Convenience and Service Quality by :
Download or read book Measuring and Valuing Convenience and Service Quality written by . This book was released on 2013. Available in PDF, EPUB and Kindle. Book excerpt: Origin-destination demand, trip patterns, pricing and transport networks alone cannot explain passenger demand for public transport modes. Other factors of convenience and service quality play a key role in influencing demand and mode choice but they are often more complex and harder to define, measure and value. This paper argues that the good measurement of public transport convenience and service quality is a pre-requisite to its valuation and ensuring more optimal policy and management actions to minimise passengers' generalised time. The paper focusses necessarily on the urban public transport operator and its measurement of service quality. We review the practical experience gained from over 20 years of international benchmarking with more than 50 metro, bus and suburban rail operators in large cities around the world. Specifically, we review the current standards and practices from the urban railway industry in measuring service quality and provide examples of how such performance in metro operations varies globally. It is demonstrated that current practice in many cities remains too operationally based, despite there being an opportunity for much more customer focused measures of service quality using the greatly increased data availability from new technologies. The experience of the UK railway industry in valuing convenience and service quality is discussed. Here, a common framework for demand forecasting has been developed combining service quality and convenience measures with other service attributes to effectively measure the "attractiveness" of the service to customers. The paper concludes by considering the implications and opportunities for public transport operators, authorities and regulators worldwide in better measuring, valuing and managing public transport convenience in order to better meet mobility needs.
Author : International Transport Forum
Release : 2014-12-24
Genre :
Kind : eBook
Book Rating : 68X/5 ( reviews)
Book Synopsis ITF Round Tables Valuing Convenience in Public Transport by : International Transport Forum
Download or read book ITF Round Tables Valuing Convenience in Public Transport written by International Transport Forum. This book was released on 2014-12-24. Available in PDF, EPUB and Kindle. Book excerpt: This report focuses on convenience in public transport and its importance to the user experience. It reviews operational definitions of convenience, evidence for the willingness of users to pay for convenience and the use of indicators to assess and improve the convenience of public transport.
Author : Michal Suchanek
Release : 2021-04-27
Genre : Business & Economics
Kind : eBook
Book Rating : 101/5 ( reviews)
Book Synopsis Transport Development Challenges in the 21st Century by : Michal Suchanek
Download or read book Transport Development Challenges in the 21st Century written by Michal Suchanek. This book was released on 2021-04-27. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings present current trends in the transport growth. It presents transport solutions both at a micro-level, such as that of a single city or a single company, as well as at a macro-level of a whole transportation system. The transport decisions made by an individual in regards to the transport mode and route, add up to the structure and efficiency of the whole system. Transport systems cannot grow extensively anymore, due to lack of space or the amount of additional costs, so the authors presents new solutions, ones which are innovative and sustainable, while also increasing the efficiency of transport operations. These solutions are analyzed for performance at a scale of individual cities or companies, as well as whole transport systems. The researchers, who are often also practitioners in the field of transport, provide not only the theoretical background for the transport analysis but also empirical data and practical experience.
Author : Morpace International
Release : 1999
Genre : Business & Economics
Kind : eBook
Book Rating : 234/5 ( reviews)
Book Synopsis A Handbook for Measuring Customer Satisfaction and Service Quality by : Morpace International
Download or read book A Handbook for Measuring Customer Satisfaction and Service Quality written by Morpace International. This book was released on 1999. Available in PDF, EPUB and Kindle. Book excerpt: This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.
